Australian Community Housing (ACH) is the national peak body representing community housing providers across Australia. We advocate for the sector and work with governments and industry partners to strengthen housing policy and improve affordable housing outcomes nationwide.

ACH does not manage housing properties or individual tenancies and cannot assist with housing applications or tenancy matters.

This means we are unable to:

  • Take housing applications
  • Add people to housing waiting lists
  • Offer or allocate properties
  • Check application status
  • Resolve disputes between tenants and housing providers
  • Investigate complaints about individual tenancy issues

Housing applications and tenancy matters are managed by state and territory governments or individual housing providers.

If you are looking for housing or need support with your tenancy, please refer to the relevant services in your state or territory below.

Looking for Housing?

ACH does not manage housing properties or individual tenancies, and we’re unable to assist with tenancy enquiries or complaints about specific housing providers.

Housing applications are managed by state and territory governments.

To access housing support, please refer to the relevant state or territory services listed below.

NSW
Victoria
ACT
Western Australia
Tasmania
Northern Territory
South Australia
Queensland

Need urgent or crisis housing support?
If you are homeless or at risk of homelessness, please contact:

  • National Homelessness Hotline: 1800 474 753

You can also access support online:

  • Ask Izzy: A free, anonymous search tool that helps you find nearby services, including crisis accommodation, food, and support.
  • Homelessness Australia – Services Directory: A national directory of homelessness support services by state and territory.

These services can assess your situation and connect you with crisis accommodation and support.

If you are in immediate danger, please call 000.

Tenant Support.

Already living in community housing and have a problem?

1️⃣ Contact your housing provider first and use their complaints process.
2️⃣ If the issue is not resolved, you may contact the housing regulator or tenant advocacy service in your state.

See the contacts listed below.

We understand that housing issues can be stressful and we want to make sure you are directed to the right place as quickly as possible.

First Step: Contact Your Housing Provider

If you are currently living in community housing and have an issue or complaint, the first step is to contact your community housing provider directly.

Most issues can be resolved through the provider’s internal complaints process.

If the issue cannot be resolved with your provider, you may be able to contact the relevant government regulator or tenant support service in your state or territory.

Complaints About a Community Housing Provider

Community housing providers are regulated by government bodies in each state or territory.

If you believe your provider has not addressed your complaint, you may contact the relevant regulator listed below.

Tenant Advocacy Services by State and Territory

Tenant advocacy organisations provide independent advice and support to tenants about their rights and housing issues.

Australian Capital Territory

New South Wales

Queensland

Victoria

South Australia

Western Australia

Tasmania

Northern Territory